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Frequently Asked Questions

How do I track my order?

After submitting your order we will send you a shipment confirmation email, which will include a 'Track Order' button. This will take you directly to the shipping tracking site so you can follow live tracking updates!

How long does shipping take?

We send our products free of charge to all over the world in the fastest way. Immediately after ordering, your order is processed and delivered to you within 3-5 days.

Can I return or exchange?

We love “100% Wool Rugs” and we are sure you will too! That's why we offer a 30-Day, Risk-Free Trial. If you don't like the “Wool Rug”, we will refund your money.